Privacy Policy

1. Information We Collect

We may collect various types of information to provide, maintain, and improve our services, including:

• Personally Identifiable Information (PII): Information such as name, email address, phone number, and other details that can identify you.
• Non-personal Information: Data that does not directly identify you, such as usage statistics, browser type, and device information.
• Platform-specific Data: Information collected through integration with third-party platforms such as Facebook, Instagram, TikTok, Telegram, WhatsApp, Shopee, Zalo, Line, and YouTube, including user interactions, engagement metrics, and conversation data.

2. How We Use Your Information

The data we collect is used to:

• Provide and maintain our services.
• Improve user experience and platform functionality.
• Communicate with users and respond to inquiries.
• Ensure compliance with legal obligations and security standards.

3. Data Sharing and Disclosure

We do not sell your personal information. However, we may share your data with:

• Service Providers: Third-party companies that provide services such as data storage, analytics, optimization, and customer support.
• Legal Authorities: When required by law, we may disclose information to comply with legal requirements, regulations, or court orders.

4. Data Security

We implement industry-standard security measures, including encryption, access controls, and monitoring, to protect your data from unauthorized access, loss, or misuse.

5. Platform-Specific Data Collection and Processing

Chat Da Kenh integrates with various platforms to enhance conversation management and provide services. Here's how we process data from these platforms:

6. Data Retention

We only retain your data for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes.

7. International Data Transfers

Chat Da Kenh may transfer your data internationally, including outside the European Economic Area (EEA). We ensure appropriate safeguards, such as standard contractual clauses, are in place to protect your data.

8. Data Protection Rights

Depending on your location and applicable laws (such as GDPR or CCPA), you have the following rights:

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Correct inaccurate or incomplete data.
• Right to Erasure: Request deletion of your data in specific circumstances.
• Right to Data Portability: Receive a copy of your data in a structured, machine-readable format.
• Right to Object or Restrict Processing: Request that we stop or limit processing of your personal data.

To exercise these rights, please contact us at hotrominsoftware@gmail.com.

9. Cookies and Tracking Technologies

Chat Da Kenh uses cookies and similar tracking technologies to enhance user experience and improve services. You can control cookie usage through your browser settings.

10. Links to Other Websites

Our service may contain links to other websites. If you click on a third-party link, you will be directed to that site. We recommend reviewing the privacy policies of these websites as we are not responsible for their content or policies.

11. Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personally identifiable information from children under 13. If we discover that a child under 13 has provided personal information, we will delete it immediately. Please contact us if you know your child has provided personal information.

12. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Any changes will be posted on this page with a new effective date.